Mr P

Damaged car three times and sly charging

I owned 2 MB cars over the past 5 years. During this time both cars were damaged during servicing. First occasion was dealt with well, and the damage quickly and well repaired. Second occasion was a 3 month long battle, I even had full photographic evidence that the car was damaged during the time they had it. It was finally fixed. The third occasion, I did not have photographic evidence of that part, so they did not repair it and refused to accept responsibility. First car developed accelerator peddle fault, where peddle stuck on full throttle. Car was a manual gearbox, but used a peddle assembly with auto kick down. Had assembly replaced, but fault reoccured, so exchanged car as dangerous. On selling car was also charged extra for included items when cancelling the service plan, disputed the charges and asked for detailed breakdown of pricing. Took over a month, and only received very basic information. Opted to pay rather than further dispute as the charges were around £200 and not worth the hassle of continuing further. The drivers who collect cars for servicing have been excellent and sympathetic, but all other people have been very poor. Rude staff, phone calls not returned (took 3 weeks and 5 phone calls before they got back to me), delays while waiting for MOT, every visit and phone call was frustrating. They were only ever helpful when initially buying the cars. I liked the car, but hated having to use and deal with the dealership. I have owned VW and Audi cars which have been serviced at the main dealership, which overall were fine, had one or two minor issues, which were dealt with professionally, and with an apology!! I have very recently sold the car, and actually cheered when I was shot of it and the associated dealership.