Anonymous

Customer Service = ZERO!!!

We have bought a BMW 525D Estate with the Dealership to have reoccurred issues with the rear pneumatic suspension system, which the Dealership tries to avoid repairing leaving us with the hefty quotation and with no car for month now. After seeing the previous reviews it seems the company has gone downhill since we have initially saw in the review and the customer service is equal to Zero. Even when contacting John Parker, the owner of the dealership, the matter seems to have not been considered to be taken seriously and therefore we have now rejected the vehicle as it's not fit for purpose and got in touch with the financing company and also are in touch with the retail ombudsman to resolve this issue. STAY AWAY from this dealership if you are looking to have an Aftersales Support!