Jan O

Undisclosed damages, beware dishonesty

I fully pre-paid for a 4 year old, Citroen-certified vehicle, with an extended Citroen warranty. I went to pick it up, but, upon seeing the vehicle in person, suspected undisclosed damage and issues. Asked what would happen if I backed out of the sale, I was told I would only be refunded a portion of my money. The salesman agreed to pay for an RAC inspection and provide a full refund should the inspection reveal major issues. He assured me multiple times that the car had been thoroughly inspected and not been in an accident. 4 days later the RAC report revealed at least 2 accidents, major bodywork done, parts of it poorly repaired, and multiple computer error codes, among other issues. I relayed this information to the dealership, who agreed to purchase the car back (admitting that the car was faulty) but refused to compensate me for the cost of the inspection. The same car was listed again immediately (at a higher listing price), with no disclosure of the damage. Highly recommend to avoid this dishonest dealership.