S.G

Loyal Skoda owner left without vehicle.

Having purchased 5 Skoda's over the last 25 years with 3 of them being from this franchise ...... (I purchased Skoda's when the were just taken over by the VW group much to the laughter of work colleagues)....... I decided to return and purchase another vehicle from this dealer (with an extended 2 year warranty) and had to return the vehicle due to an engine management fault after 2-3 weeks.............. imagine my shock and frustration when the dealer informs they are not prepared to provide a courtesy car or send the vehicle for remedy but I am welcome to have a refund.........that is after they had already sold my part exchange vehicle (probably with profit) and left me lost for words at their poor customer relations.........I personally would not buy another BMW (Skoda or any other vehicle) from this dealer as they are not prepared to provide a courtesy car or send for rectifications to BMW for faults they are unable to remedy as it is quote 'not cost effective.'