Kelly
Avoid!!!!!!
Where do I start?! The whole process involving this company has been the most awful experience I’ve ever had. The car was delivered (driven!) to me from Peterborough to West Yorkshire by them. Upon car arrival - I checked over and was quickly pushed into a quick handover because the guy was picking up another car in my area. The car seemed ok. When the guy left I noticed a crack on my windscreen. The car was advertised with DAB and a whole other bunch of extras. There is no DAB or extras as stated. There was no parcel shelf in the car, no spare tyre, a cracked left indicator and now a crack on my windscreen. The car was absolutely filthy! Inside the car looked like a hoover had gone off because there was dust EVERYWHERE! The glove box had a previous owners nhs prescription tickets inside showing me the name, address and nhs number/details on. Random hard orange peel, kids playing cards. This car had not been cleaned before being delivered to me. I have to be honest, when I got in touch with them - they offered to pay for the spare tyre replacement and a parcel shelf. This took a few days to get my money reimbursed. They are not interested in fixing my cracked windscreen. They simple told me that I could leave it because it would be fine. His actual reply was “you can see for yourself, take to a garage and get a pressure washer on it” I literally had to get it professionally cleaned, due to covid I wanted piece of mind it had been cleaned to a high standard - the state of the inside was nasty! Upon getting it cleaned, the crack has now got worse which they are not taking responsibility for. They state on the the company’s website they pride themselves in going beyond to make customer satisfaction a main focus. Well honestly? This is the absolute worst I’ve ever been treated. They’ve said multiple times “bring the car back if your not happy” I am happy with the car, not the huge crack I’ve been left with due to them. My personal experience has been awful and I will never, ever recommend them to anyone!