Anonymous

DO NOT USE

£240 CHARGE for refusing a car not as described. HILARIOUSLY THEY THINK THEY HAVE MADE ME AGREE TO NOT TAKE LEGAL ACTION to receive £380 back from a £620 deposit. Very rude management (All Autotrader calls are recorded thankfully) They have no idea how to speak to customers. Apart from Adam he was polite and helpful whilst dealing with him. Everything else was diabolical. Unlucky for them they charged me £240.00 (trading standards will love to hear) and then told me I’m not buying a 13/14 plate car as the car the sent was clearly NOT as described. Very bad condition (they then quickly changed the description and removed full history after I refused the car) One service in 5 years, coolant fault, heavy transmission noise under braking, bad respray whole rear offside. Interior has holes, filthy, ruined door cards and so on. After calling over 30 times for my deposit back mainly there was no answer, then told I must say I won’t take legal action in an email and I’m lucky they aren’t charging me more than £240 for wasting my time after sending me a car that wasn’t anything like they advertised didn’t have full history it’s missing many years worth plus the car is in awful condition with more than several faults. I asked for a genuine report of any damage and anything they would say could do with some attention knowing it’s an older car to not waste each other’s time. I offered a trade deal they said they’d rather not do a trade deal and then called back and said they will accept £5500. After depositing I asked about 30 day warranty etc he said no it’s too cheap at that money it’s trade. This is not a garage to give your money to. It’s been the worst apparent ‘garage’ I’ve ever had to deal with. I’ve been in the motor trade for over 14 years and respectfully sold vehicles for 8 of them. You will find a decent car elsewhere and get treated much better.