Augustine K

POOR SERVICE

They changed my airbag after a recall and since then I've been getting warning error light every now and then my helpful local garage clears the code but it keeps coming back and advice me to take it to the dealer that fitted it. Darren at BMW service team wants to charge £149 just to investigate then additional cost for works £££ to fix it. How fair is this they fitted a faulty airbag putting me in DANGER thanks to God I have not had an accident yet because i don't know if the airbag would be able to deploy & protect me? and when I raise the problem they shift responsibility to the customer requesting me to pay for their own mistakes. All they think is taking money ££££ rather that fixing their own mistakes I hope they will be able to respond and redeem themselves by changing the way they deal with Safety of on Airbags which is paramount in protecting us incase of an accident otherwise their recalls cannot be trusted.