Monika

Avoid!

Avoid like a plague!!! Bought a purple citroen ds3. Came to collect the car on Friday, which was not ready! They sold me a car that's not legally roadworthy. They have run their own mot test but I question it? The rear indicator bulb is not working, which could cause a road accident or other consequences. And that's a straight fail! Yet they suggest me to drive the car back to exchange the bulb. Also the tyres are worn close to the legal limit, which came up TWICE on the mot as advisory (since 2019) as well as break discs, so how come they haven't come up now? The thread must have magically grown over time. I was advised by an acquaintance, who works for a motor industry, that they will last me max 3 months with the current thread. May as well sell me a car with no tyres! When I went to look at the car initialy, they agreed to sort the outstanding advisories out, which in my understanding is ACTUALLY repairing them, not just ask a mate at mot centre to pass it with no advisories. They also tried to charge me 100 pounds extra, which says it all really. Car cost was 5,895 and over night the price increased to 5,995! When questioned - I was told that it's the admin fee for insurance company? Which makes no sense if someone is paying cash? When you look at the breakdown of insurance the admin fee is 340 pounds already included! All lies. When i complained, they were not willing to fix any of those problems or provide solution, were very defensive about it, repeating "you can return it back if you're not happy". Appaling customer service, not helpful at all. Once they got your money they no longer care. They also tried to sell me the car with no car mats, which were mentioned on the website, I had to ask them to provide me with mats, which were taken out a different car! Avoid them at all cost as they will take you for a ride, literally and metaphorically !!