Mehdi S

Terrible customer service

As volkswagen golf owner i just walked in to volkswagen Crawley with my wife who currently buying a golf from Mercedes dealer with a query about the Ulez before making a purchase, as she is about to make a purchase of a golf that should be Ulez compliant however is coming up as non ulez complaints so we wanted to go to volkswagen in Crawley in order to understand, the lady at the desk in volkswagen was a bit rude and ot willing to help, she says as we are not buying from volkswagen you should be asking that question to whoever you're buying from so i said thay i am already a customer and i already own a volkswagen which it didn't make any difference she says that I should check on gov website which i already explained that i am not checking if the car is ulez or not am here to understand why this isn't ulez compliant as the car is 2015 1.6 tdi. She says the same thing again go anf ask mercedes that question as you're not buying from us. I left volkswagen so unhappy how we've been treated just because this time we're not buying from them even though we're buying a volkswagen. I said to the lady that i will be leaving a review she says do what you want. This happened this morning 31 of July 2021.