Etienne

Terrible after sales service

Please do not use Inchcape. The after sales / Servicing (Guildford) is just terrible. I have brought my car to them 4 times in 6 weeks for them to check our why the car was vibrating. They refused to test drive it (takes too long) and made me buy 4 new tyres for £1000 and said that would solve it. It didn’t and on the next trip to the garage they forgot to do anything, so completely wasted my time. When, I took it back a 3rd time they said it must be the prop shaft, so that cost £964. Obviously, that did nothing. Now, they have eventually found the problem, which is the break disks. Another £1,000. So, you need to waste £2000 to find the problem as Inchcape are only interested in increasing the bill rather than repairing. The customer service is incompetent and it is impossible to leave a complaint. There is no complaints handling procedure which show you clearly what they think of their customers. I have called them 10 times and they have never called me back and car has been with them for almost 3 weeks!?! When buying a luxury car you expect a certain amount of comfort after purchase, and Land Rover / Inchcape does not deliver, on customer service, quality of work and their primary value is how to make your bill the most expensive. Just a joke