Mark

Worst dealership I ever used in 37 years

Worst dealership I ever used in 37 years to purchase a vehicle. I contacted the Inchcape Land Rover dealership in Derby in January 2021 for a price to purchase a Discover Sport. I told Charlotte the spec I wanted, my budget and deposit I had. She came within my budget so I was happy. I paid £1000 deposit. I waited 9 weeks for delivery. I got a phone call on the Friday 26th March morning telling me my new vehicle has been delivered. I was so excited. We arranged for me to collect on the Sunday. Then on the Friday afternoon I had a phone call off a Manager telling me they made a mistake on the Finance so repayment need to rise and I need to pay more deposit.I explained they made the mistake so they should honour the deal but they refused. I was so disappointed with the dealership.They wouldn't compromise. Customer service was terrible. Their attitude was horrible. All I ever wanted was the dealership to honour the original deal but they refused. I contacted Inchcape customer care department and they wasn't interested. I wouldn’t ever use a Inchcape dealership again. Also I wouldn’t recommend Inchcape Derby Landrover dealership. This review is about the dealership not Land Rover. Land Rover make stunning vehicles, it’s the dealerships that let’s Land Rover down big time. You been warned about this dealership.