Joy M

Merc Epsom - Pathetic Customer Service!

Last month, when I collected I noticed very fresh scratches on one alloy (the powder from scratch were still there!). The Service Team took photos, said "there are no curbs in the garage, so it cannot be from here". I asked video of my arrival time, they said they'll send it to later. check and let me know later, if it wasn't there when I drop, then they will take responsibility. They called later and said, 'the scratches were there when we dropped'. I asked the video. Nothing received for two weeks, went there, they said 'we'll do it today'. Nothing happed for two weeks. so I contacted the Merc C Service and complained. Then they sent few unclear photos, which does not prove anything! so again requested the video of my drop off. Sent few reminders again but still have not received the promised video yet! Received a CS call yesterday, said "We cannot forward you the video of your drop off, if we are still unhappy with the service received we should contact the Motor Ombudsman! Merc Epsom - Pathetic Customer Service, Avoid them at any cost..!!!