Mark B

Poor customer service

Absolutely disgusted with how my daughter and son in law were treated. They recently bought a 67 plate Ford Kuga(their first newish car purchase). They picked it up having been assured it had been through the workshop and fully valeted. They came to my house to show off the car. There were stains on the rear seats, large gouges under the front bumper and a handle above the door missing. There was also found to be a whole chocolate bar melted between the seats. The Ford salesman seemed to think this was acceptable with one of the other salesmen heard to day "what do they expect its second hand" Personally I would have given it back. My daughter paid to have it valeted and the stains won't come off. So far they have list three other potential sales through this treatment. My son in laws dad will no longer use Ford, my other son in law has had three Ford cars and is now going elsewhere,my close friend has always bought his vans(3 so far from Birchwood) but has now gone elsewhere. My suggestion is to avoid this dealership until they're standards improve.