Graham M

Service always seems to be paniful

I have had an Audi for some time, and greatly enjoy it, and it has proved reasonably reliable. However trying to drop off an collect from the Sytners Dealership in Nottingham is always a painfully slow process. So far, three out of three visits to the service department has resulted in a 1/2 hour delay (record being almost an hour), because they can't simply take the keys (despite phone promises that this would be possible). Why do they insist on trying to show me a Job Card, which I am too wound up to read, and even if I did read it, I am confident doesn't actually cover enough detail to be meaningful. If they really wanted something to be read and checked, then it would not be whilst sitting around in the dealership, but could be done much better online. Failing that, instead of making me (and others) wait in reception, then they could surely issue the job card to be read during the otherwise waste of time? I realise that some people regard the process as much more important than I do, but surely it does not take a genius to realise that until they start doing the service and inspections, they are only able to include routine items in the Job Card, hence all the booking in process needs to be is a very simple check list. Those that want a more detailed appreciation of their problems, could opt for a more full session, but I suspect that most people really just want to drop their keys, and check that it is booked in for the correct service (and even that is dealer reviewed - not user choice).