Neil S

Dreadfull Service!!

Avoid this Peugeot Dealership at all cost. After using Robins & Day for years and being very happy with their service,I decided to use Charters Peugeot Reading for the first time as they were more local to me this time. Biggest mistake of my life! I had booked my car in for a routine major service which was supposed to cost £295. But on the day of the service,I was called by the service department saying they had found another fault and this was going to cost me £300 more! As I am not a technician and the department instilled a sense of panic into me and I agreed for the extra work to be done. When I went to collect the car,I asked to examine the part they replaced and I didn't see any defect with it,but I paid the full amount of over £600! On checking the service book I was shocked that it was filled out wrongly by a supposedly qualified technician! it was then that the problems got worse and I began to suspect that the extra work I was told was needed was actually needed. I suspected the dealership made up a non existant fault to extort more money out of me! When I raised the issue of the unnessecary work and my service book filled out incorrectly with the Aftersales Manager and the Director of the company they were simply not bothered. It seemed to me that they had got their money out of me and were not prepared to rectify matters. I had to question the fact that if a supposedly experienced technician was incompetant enough not to fill out a service book properly, how could I be sure he actually carried out the service or the supposed "repair" competantly? I bitterly regret using this Dealership and I strongly warn everyone to avoid them. I think they are crooks and conmen!!