Adrian P

Heartbroken. Terrible Dealership.

The Reasons why I would not use Hatfields Land Rover Hull. I purchased my Range Rover from Hatfields Land Rover Pickering in February 2020, being told that I would have many years of trouble free motoring. This was my dream car and used all of my available finances. Given the “Many years of trouble free motoring” quote I decided to go ahead with the purchase. However the air conditioning did not work and was taken into Hatfields Land Rover Hull for repair. While it was with Hatfields Land Rover Hull managed to badly scratch the car. It was returned and the air conditioning still had the same problem. Apparently the system was pressure tested and no faults were found. Three times more the car went to Hatfields Land Rover Hull for this problem before they finally used a “sniffer” and found a leak. This prompted me to question the professionalism of the service department. Being told the service guys are trained to the highest standards and this justifies the extortionate hourly rate they charge. They are obviously are not as good as they make out as the “sniffer” should have been used on the first visit. While driving the car home I noticed a lack of power and returned the car to Hatfields Land Rover Hull. During the diagnostic they found a problem and quoted me up to £6500 for the repair, and denied that Hatfields Land Rover Hull caused this new problem. My dream car now is a nightmare as I couldn’t afford to pay that amount of money and no longer trusted Hatfields Land Rover Hull with my car. Just to add the car has only covered 4372 miles while I have owned it. Twice I have had to cancel my holiday now as I use the car to pull my caravan. Every time my car went to Hatfields Land Rover Hull it came out with another problem. I have now have no choice but to sell my much loved caravan as I now have no car to pull it with, and ruined any chance getting another one. I hope you are really proud of yourselves Hatfields Land Rover Hull. Be warned.