Karen

Disappointed

My husband bought me Fiat 500, for its age it didn’t seem a bad car. We arranged a date to collect the car however this was put back for a couple of weeks as the car was in the workshop. When we finally collected it, it was looking a bit sorry for itself and hadn’t been cleaned either inside or out, I’d have thought during a pandemic, cleaning the car before handing it over would be of importance and compliant with COVID policy, we noted the air con wasn’t working, neither was the rear screen washer, give them their due, we contacted them and the problems were rectified. I’d been on a couple of short journeys and on my return to the car, it wouldn’t start but after 5 mins or so, I’d turn the key and it would go. It only happened intermittently. Then I broke down and had to be recovered, the mechanic noted the wires, connections to the starter motor needed a good clean and once again the car went off for another fix at their garage. All was well for a couple of days and then the same problem of the car not starting on occasions (after it had been running) resurfaced. The car went back again, it had been there a few weeks and we were told it was because it had a finance black box that needed removing. This didn’t really make much sense as it didn’t explain why sometimes it would start but not others. After four weeks we collected the car to be told they couldn’t find anything wrong with it but it had a new driver insurance black box in it that they had removed so maybe that was the problem. Driving the car home I discovered that once again the air conditioning no longer blows out cool air. My faith has been diminished.