Ian W

What a joke

We had to take our Jaguar into this Dealer as the Service light could not be turned off via the Dashboard reset at our local garage. After multiple phone calls between Jaguar and Lookers they decided they were able to reset the light for a small charge. When we collected the vehicle they said that they were unable to reset the light via the Dashboard and finally had to reset via computer. They charged us £185 for what was clearly a fault with the vehicle. The Service Manager said that was their standard charge and they would not do anything about it. Not quite sure why we should have been charged for a fault, but had no choice but to pay. We would not use this Dealer again even if they were the last one on earth.