Anonymous

I cannot trust this dealership

I took my BMW Z4 in to Worcester Rybrook as I was having issues with my hard top. It was giving an intermittent alarm and sometimes would not fully open or close. I did a lot of research on line and decided that it was likely related to a switch or sensor. I was relaxed about this as I suspected it would only cost a couple of hundred pounds to fix. This self diagnosis was supported by the fact that instances of the dashboard alarm seemed to be triggered by going over a bump in the road. I also supplied Rybrook with a one page write up of the symptoms and trigger points. Rybrook completed their diagnostics and told me that I needed a new Hydraulic pump and relay and that it would cost me £3,170. I was surprised by this and so declined their offer to order the parts and simply paid the £130 for their diagnosis. Instead I took my car to a second BMW dealership 20 miles away. The second BMW dealership returned my car fully repaired for just over £200 having replaced a switch in the boot. I was obviously livid that Worcester were prepared to charge me over £3000 for a job that only cost £200. I called Worcester and spoke to the Service Manager who promised to investigate and call me back the next day. This indeed happened. I was called the next day and told that having looked at the diagnostics they agreed that their original diagnosis was not correct. I was offered an apology and a full refund for the diagnostics charge that I had paid. This is the only part of the episode that Rybrook Worcester deserve any credit for. If I am being kind then Rybrook Worcester have a training issue, in that their staff were unable to diagnose a simple fault, that even I as a non-mechanic suspected. Other people may have a different opinion. Either way there is no way that I can trust this dealership again. I will not be taking my car back to them and would not advise any of my friends or relatives to use their services..