Oliver A

330d Nightmare

I purchased a BMW 330d from Beechwood Cars because it was advertised as being exempt from the Ultra Low Emission Zone (ULEZ). After owning the car for a couple of weeks I received a Ticket for entering the zone and this is when I found out the car was not exempt at all. I spoke with Phillip straight away and he refused to take the car back from me but would purchase it back for a significantly lower price considering the car now had another owner and 500 miles more on the clock. Phillip blamed me for not checking myself and said it was my responsibility to ensure the facts on his advert were correct. THIS IS WRONG. It is a dealers responsibility to ensure all of the facts on their advert are true. After speaking with the Citizens Advice Bureau they advised me that I was well within my rights to return the car because it had been mis-sold to me. I formally emailed Phillip as advised by the Bureau stating I wanted a refund and felt I was entitled one because I was mis-sold the car. He again refused to return the car, accused me of taking a draconian stance and said out of a gesture of good will he would offer to buy the car back at a lower price. I stood by my stance again and replied that I wanted a full refund as advised by the Bureau. Philip didn't reply to me for a week and we were left stressing out over the situation but eventually I got a text asking when I was dropping the car back. Thankfully, Philip very reluctantly refunded me for the car but he made it out like it was all my fault and that I had wronged him. Over a month later Phillip has not sent off the V5 to the DVLA notifying them that I am now not the owner of the car anymore so we haven't received our Tax refund. I contacted Philip to ask him if he had done this and he accused me of damaging the car before handing it back and said that I could swallow the cost of the Tax which is no big deal. Philip's incompetence to check the facts on his advert and very poor customer service has ended up costing me hundreds in ULEZ tickets, insurance cancellation fees, unused road tax & we still have no car now so have spent money renting one in the mean time. Not to mention the time and stress wasted on trying to resolve this situation. Overall very very poor from Philip and Beechwood Cars. AVOID.