David K

AVOID! AVOID! AVOID!

I have just purchased a 20 plate £23,000 Skoda Superb. On the very day I drove off in it (a month ago) the rear light came up on the computer as faulty. That fault remained unsolved 14 days later despite one visit back to the dealership, I was told the faulty tail light might require anywhere between 2-5 visits. On the 15th day of ownership of my new car The automatic gear box, emissions system and auto stop/start system all came on as having errors. The car was not driving right. I made it to work and I had to call Skoda Assist out and the car was returned to Simpsons on Skoda Assists advice. As many other reviews state (and I mistakenly ignored) calls were not returned, people unavailable for days on end. The used car sales manager was in one meeting from 11am until 7pm solid! Did not call me back, 3 calls and Skoda Head office just to make contact. I ended up going through the Executive office of Skoda's head office in Milton Keynes. The team at Simpsons were not available for days on end due to marathon meetings. Rather curious as everyone needed were free to take my car in part exchange and take £23,000. Once they had my money never in almost 50 years of life have I experienced such a dis-interested and blasse customer service. As with other feedback left for this dealership whilst taking your money and if your car is ok they are terrific, however any issues and the customer service/ aftercare is non-existent. Take an extra hour or so and travel to another dealer, these guys are simply not interested once they have your money. Shocking that I drove a car off faulty on day of collection that ended up having to go in after multiple faults appeared on the computer. What would I say? AVOID there is a shocking and blatant lack of after care. Do not ignore the reviews like I did, the reviews were accurate there really is no aftercare . Brilliant car, terrible dealership. AVOID!