David Q

dishonest and caught them out

Booked a ford in for diagnostic, booked for 8 am today, approx one hour job, 4 hours later both service staff confirm its in the work shop and the mechanic is still plugged in working on it, i wait outside with my partner and spot our car in the rear of the car park, we wait another 30 mins watching it eagle eyed, go back in, ask how the car is doing, they confirm its still in workshop been worked on, "so many faults" i ask for the manager, told no, i ask again stating ill call the police if needed, service manager comes out i ask where the car is he points in opposite direction, states still in garage running checks, needs more time, i final after 3 different people stating they are working on my car and with a witness, point to my car at rear of car park, he hands back the keys and tells us to leave!!!! Caught them out big time, who else have they done this too! Been in the motor trade 25 years, this is unbelievable behaviour!, also refused toilet after 1 hour drive to them at 8 am, refused use of chair after been walking and standing for 4 hours!!!. Update, Police advised go trading standards. I suggest people rig their cars with hidden cameras!!!! Further to Fords response, in which they are STILL LYING through their teeth, note they make no comment on the fact both service advisors and then the manager whom we called down, confirmed they were still working on the car some 3 1/2 hours later when challenged at least 3 times, when in fact it was hidden at the rear of the garage in the car park some 50 metres from the nearest workshop! !!!! we watched it for 30 mins! they only called us once to say us they were still working on it which THEY WERE NOT. i strongly think use of a toilet is a human right! and you are inconveniencing your customers. i think it is laughable your young advisers are all sitting down but when i requested a chair i was refused. would you refuse a pregnant lady? or someone with a disability?