Luke K
Beware Prestige Motoring in New Malden. Dangerously unsafe car, sold to us by Prestige Motoring Ltd using the description 'excellent condition with a full service history'. We bought an Audi A4 Avant (57 reg) from Prestige Motoring Ltd in July 2015. Shortly after the car was purchased we had to take it to the garage, following the engine management warning light coming on, and we found there are a number of faults with the car, which were deemed urgent by the garage, requiring immediate attention. We were quoted over £3,300 to fix these issues, and this was not including the cause of a major oil leak, or a broken boot lock. The car was sold with a complete service history, but we have asked Prestige Motoring Ltd on a number of occasions for the receipts for the last service (which they had carried out) and we were repeatedly told the receipts were with their accountant, or that they had thrown them away. We then tried to find the garage where the service supposedly took place and there is no garage listed at the address in the service history book. Also, we are told that it is very unlikely that this service was carried out given that the air filter and oil were dirty (these are changed as standard on a routine service). We were also sold warranty cover, but the extent of this was not made clear – it only covers certain elements to a maximum of £200 per claim and was effectively useless. We have repeatedly tried to get Prestige Motoring Ltd to compensate us for at least part of the cost and whilst Citizen’s Advice believe we have a strong case under the Sale of Goods Act, the company won’t even respond to our requests. The whole reason we bought this car is because my wife is pregnant and we were looking for a safe, reliable car and have now ended up with the complete opposite. Do not trust this car dealership!