Anonymous

AVOID AT ALL COST

AVOID THIS GARAGE AT ALL COSTS, I cannot comprehend how this garage is still up and running and ripping people off their hard earned money. There is absolutely nothing about these cars that are prestige and they are in fact faulty. I’ve seen several other reviews, unfortunately after purchasing the car, that this has happened to numerous other people who have purchased cars from this dealer. I bought a BMW 1 series from this garage in April, to find just over a week later a severe oil leak and oil all over the drive, after contacting the garage straight away they told me to take it back to his garage and they will sort it, on the 12th April I took it back to them and the owner who also sorted the sale of the car did not meet me to even apologise for the inconvenience, and I just handed my keys over to one of his “mechanics” which already raised red flags. At this point, I was without a car for 26 days, not being offered a courtesy car or even my old car back in which I part exchanged. On several occasions both myself and my Dad chased him up asking what was going on, he continuously stated that he was sorting it and to leave it with him and that he was awaiting parts from Germany and it had been booked in with a BMW specialist (however now to our knowledge we found out that it was not in fact taken to a BMW specialist at all). On the 8th May, I finally went to pick my car up to find him yet again not having the decency to turn up and meet us, the only person who was there was a man cleaning the cars who gave us a brief description of what had been done to the car, and we were given nothing in writing of what had been done to the car, no invoice, no paperwork - nothing and when questioned about this we was told that I didn’t need to know what had been done to the car as he was the one that paid for it. THE SAME DAY, I drove the car back home and my partner found droplets of oil all on the drive yet again - they had not fixed the car after nearly 4 weeks in their hands! To make matters worse, we found out that the car failed it’s MOT on an oil leak 2 days before I picked it up but however miraculously passed the day after, with the oil leak still very much present. The following day, 9th May, several calls were made to him and he simply would not answer - he would not return or answer calls unless called on a different number! In the end he said to take the car back again and he will fix it in which I refused as he had already been given 4 weeks to sort the problem and stated I wanted my money back, I returned the car once and for all on 22nd May, to which again he was not there, avoiding myself and I imagine many other angry customers of his. After going through citizens advice and the finance company, now 2 months later, I have only just received my money back in order to purchase another car as he refused to give me my old car back in which I part exchanged because he stated he had done work on the car in order to sell. This dealer is not professional at all and still to this day I never received a V5 for this car. So again, DO NOT use this garage and take your hard earned money somewhere else.