David N

Poor After Sales Service

I purchased a BMW X3 M Sport with only 12K milage. There was a defect on the NSR alloy which was repaired prior to purchase. This alloy has since de-graded and at a recent Warranty check I highlighted the problem, only to be informed that the repair was carried out by a third party and their warranty of 6 months had expired. I pointed out to the Sales person that the third party warranty was not mentioned or included in the handover. I requested that a senior manager intervene, but the sales person refused. Totally not interested!