Abigail E

Scammers!

I went in for a wing mirror replacement, after an initial chat they quoted a price so got booked in as they could order the part. It came to the day it have it replaced, turns out actually needed more work than initially thought and more parts ordered so had to book it in again and quoted a new price of £182… It came to the day when it’s booked in, waiting for an hour and then the sale advisor who quoted me the price in the first place comes over asks “oh what price did I quote for this job?” (Surely you should have this information seeing as you showed me a quote?!) I said the £182 as I had messaged my other half when it was first quoted to ask if he was happy with that. Suddenly it’s actually nearer £300… ?!?! He said he’s managed to get it down to £234 with discounts etc etc. Clearly he hadnt checked properly or he wouldn’t have quoted the £182. He kept saying he didn’t know how it was that price quoted as the parts alone were more - why then was he happy to put “discounts” on it to get it down - obviously realised he hadn’t done his job properly. I had no choice but to pay this price as the work was completed but it’s completely out of order and unprofessional. Why should I have to pay the difference because he clearly didn’t check properly in the first place?! Make sure you get a quote in black and white in future!