M. A

Possibly the worst car dealership ever

Think and think and think before you EVER buy or SIGN any contracts with this VW Grimsby Marshall branch. They sold me a car priced at £18880 and when I signed on the day of purchase, the paperwork was ready for £19000; they informed me that the difference of £120 will be taken off if I buy a policy. I bought a policy- Cosmetic Repair Insurance- in which they told me it was worth £399. Recently, I had cancelled this policy to later find that the actual price of this policy is £279 NOT £399. When I asked the sales manager of this branch about the missing £120, he continuously denied the matter of any missing money. At one point, after I challenged him with some of my evidence, he admitted to what he called a “mistake” and informed the he owes me some money. The sales manger told me to give him 15 minutes to recalculate and readjust the accounts and find a way to pay me back; he never called me back despite my attempts to call him. On the 4th day of waiting, I drove to the branch with my daughter, trying to speak to him, as I was advised by my solicitor, he had changed his mind. He sounded confused, didn’t have much to say apart from continuously saying that “we don’t owe you anything, the paper work is right”. He was a poor example of a manager, he rolled his eyes every time I was trying to speak, he lacked very simple manners and it’s very shameful that he speaks on behalf of a big car dealer. Thereby, following this events, it’s safe to say that I will be taking this matter to my solicitors for further actions as their conduct does not seem to present respect nor honesty to their customers. They will trick you, they trick a lot of customers through schemes such as the Cosmetic Repair Insurance or Tire Insurance (the branch will sell you policies like these above their value, manipulating their customers).