John B

Sold - now don't want to know

I was approached and asked "If we can get you exactly the same spec car for the same payments, would you like to go ahead". I said it would have to be the same spec as I had a 2 year old top of the range Corolla and loved it. I was told it would be the same The first time I actually saw the car was when I went to pick it up after transferring my private plate. That's when i discovered it had leather seats - something I am absolutely against and which my previous car did not have. I mentioned my disappointment at the time but it fell on deaf ears. I have then had no follow-up calls as promised and I eventually rang them to express my disappointment. I was told they could rectify it, but I would have to pay £400 to have non-leather seats swapped from another car. I said I was not happy about paying another £400 when I was already £7000 out of pocket (deposit) and had a car that was actually less than the car I had. I even asked if I could get my previous car back. I was promised a call from their sales manager who has failed to call me for 4 weeks - despite being chased. They would have got leather seats in another car which would have increased the price of that Having now done over 3000 miles, I have decided to wipe my hands of this company. It is the 4th car I've bought from them, but it will be the last. Having sold me the car and realised I wasn't happy, they don't want to know! I am now £7K out of pocket for a car I was conned into buying which I would not have chosen