Mr A

David Hannam

First and foremost if there was a rating under 1 star it would be given. I have a complaint that I needed to raise with David Hannam which he was supposed to get back in touch with me but not heard a response for the last 3 days as promised by the staff that I would have a returned phone call to discuss this further. I am very unsatisfied with the way things have been handled. I have had my break pads done and the system shows from their side that I have had front ones done but they were done last year and this time round it was the rear ones needing to be done and this was all confirmed over the phone when arranged and appointment. I have been called a ‘liar’ not in this exact way but quoted my information was wrong and my Idrive system is not right but their paperwork is what they have to go by. I am very annoyed with the way the business has handled this situation. All phone calls are recorded and I will be pursuing this further until I have a satisfactory answer to what’s happened. This is not what a customer has to go through especially paying premium rates. You would automatically think the staff and the business would be professional but this is hardly the case.