Jake L

BOYCOT VANWISE

I have purchased two vehicles from Vanwise now, with the first one they strategically placed one of their Vanwise stickers to hide damage on the rear door, it wasn't till I got it home and removed the sticker that I discovered it. They accused me of damaging the door, after a while they did eventually repair this reluctantly. The most recent purchase was October last year, I went into their store and requested a long wheel base Peugeot Expert. They said they had one in stock and proceeded with the purchase. It became clear there was several defects with the vans steering column and doors not shutting. They took the van back to repair it. After having it for a day they said there was nothing they can do. I also noticed a lot of Peugeot Experts on the road that seemed longer than mine, after a quick google I discovered that they had in fact sold me a short wheel base van, when I explicitly asked for a long wheel base. How can a company be called Van "wise" when they lack a basic understanding of the vans they are selling? I contacted Vanwise immediately and got messed around for months with nonsense replies and sometimes no response at all. By this point despite all my efforts I had got no where and had become incredibly frustrated with the whole situation. We are now in May, eventually one of their stakeholders got in contact with me via email. He had a very aggressive and unprofessional approach to the situation with an excessive use of emojis, clearly he had just discovered this function, there is a time and a place, not whilst trying to resolve a issue caused by incompetent staff. After a lot of back and forth they agreed to issue a refund but then refused to pay back the full amount on the vehicle, even though the vehicle was in the same condition, if not better condition as I had the door repaired and upgraded the security when I first got the van. Also in order for me to receive the refund they asked me to produce a VAT invoice which seemed odd, anyone in the same situation as this, who wasn't VAT registered would have lost an additional 20% on the thousands already lost. Its clear this stakeholders job is to deal with situations like this and make sure their bottom line is in the green rather than value their customers. He knew exactly what to say to bully me into making a decision I was not happy with. This whole situation was a result of their negligence, yet I am the one who's had to pay for it, not to mention the stress this has caused. How I was treated throughout this was despicable, I strongly advise anyone looking to buy a vehicle from Vanwise to rethink their choice, there are plenty of other dealerships out there who care about their customers and who have a good knowledge of the vehicles they are selling.