Jeff H

Dreadful level of service

Very poor service, agreed to purchase A180 and was assured the issues I discovered with the car would be sorted before we picked it up, and I was later phoned by the salesman who confirmed all works had been completed and we could pick the car up.When we checked the car there was one fault that had not been repaired, why were we told all refurbishments had been completed? The salesman assured us that they would arrange a time to collect the car from our house, and my wife and I clearly heard him confirm, that he would leave us with a 'nice' courtesy car like her A180, to use whilst her car was taken away, they arrived today, with no courtesy car for my wife!! My wife has always wanted an A180 and her experience in dealing with this dealership has left her very disappointed, we will never use them again. In response to your comments, you don't need to streamline your service, you need to provide a good level of service and refrain from promising to do something for a customer then retracting it!!! It has also cost us a quarter tank of fuel to get the works completed on the car