Adam M

AVOID AVOID AVOID

Absolutely Horrible AVOID AVOID AVOID I should of read reviews on this company before I purchase a car from them, during the COVID-19 lockdown my current car broke and was not worth fixing so been looking for a particular car which I found at R&W Cars Peterborough they even though I’d had all the questions answered they wanted me to sign all the paperwork before they would get the car ready so given the current circumstances of the lockdown I did WHAT A MISTAKE THAT WAS so I arranged to collect the vehicle on the Saturday on late evening on the Friday I received a call from the manager saying their service centre has been closed due to a Covid outbreak ok so I wasn’t able to get anymore time off work both sides agreed to have the vehicle delivered the following Wednesday! so the vehicle arrived as promised and the delivery driver could not get away fast enough asked me to sign the paperwork as he was unloading the vehicle when the vehicle was off loaded he handed me 2 keys for the vehicle and said the flip key is broken and that’s how he got given the keys great £35 to get the key refurbished! Started checking the vehicle and found the front left tyre was very low on tread I measured it at 1.3mm the road legal limit is 1.6mm so had to take the vehicle to get the tyre change but before I did myself and 3 other family members checked the vehicle with deep detail and no locking nut to be found anywhere I contacted R & W cars I explained the situation and they said they would ring me straight back well I waited and waited then I got an unexpected email basically indirectly calling me stupid and because their mechanic said the locking nut was in the vehicle when the car left them that there was nothing they could do BUT if I bring the vehicle back to them they would search the car on my behalf and replace the locking nuts should they needed to be replaced Peterborough was 1 and half hours drive and the car was not road legal to drive so after the email I knew which way this was going so taken it up on myself to go and get the wheel changed myself I had to pay £15 per locking nut to be removed and there was 4 of them and the replacement of them £20 and as they was replacing the wheel they found the drivers wheel and a big gash in it so that had to be replaced £140 for both wheels I did ring my local police station to ask if me travelling to Peterborough would be essential travel and they informed me that given I have access to 50+ garages in my own area to get my car repaired I probably would get a fine or have my car taken off me and I wasn’t paying to transport to car from Peterborough! Then I couldn’t get the radio to work and found the aerial missing so £5 to replace that! Then it started to rain and the window wipers was in such poor condition I had to have all 3 replaced £44! Then after 2 week the front brakes started squeaking so I’ve had them replaced £150 for both Then a small squeaking noise from the engine so had this diagnostic £40 to be told the noise was coming from the cam belt pulley so would need it replacing and advised to do the water pump at the same time so including the diagnostic total of £380 for this job alone and they informed me my coolant tank has been filled right to the lid and needs draining they did that free of charge. A grand total of £834 spent just on repairs The old saying is once bitten never again!! I learned a very hard lesson always check reviews about any car dealership since I’ve been looking at reviews about R & W cars I’ve seen more bad reviews than good ones and that’s the same on all 4 sites never ever buy a car you haven’t seen in person or test drove!! I would AVOID this company at all cost they are just in it to make a quick penny and try pushing you to get the longer warranty they try to sell now I understand why!!!!! They are a joke their so called mechanic is a joke and wait until you see the service centre on site that’s a joke as well!!!! AVOID AVOID AVOID AT ALL COST!!!!!!!!!!