Stuart H

Charlatons

So I went to buy a Evoque first edition from Stratstone Land Rover Nottingham for 40K. I did the deal and payed for the car on the Friday night prior to the appointment to pick up the car at 11am on the Saturday morning. I paid the money in to their account (the same account I paid the deposit) and travelled over with my exchange HSE evoque to pick up the new one. The salesman informed me they could not contact finance department on a Saturday to verify the payment. No mention of this prior to paying, by the salesman, either verbally or on the invoice just the details of the account. So I was told I could not take the vehicle I had purchased and as the insurance on the exchange evoque had been transferred to the new evoque had no insurance to drive my previous vehicle. I was found a complimentary car after kicking off. The new car was delivered to me (My demand) on the Monday evening. There was to be new private plates supplied in the boot. Salesman said they had forgot them and would deliver them the following day. Never happened. The car had a warning light for the airbags not working and the tailgate gesture sensors did not work which he never mentioned. I took the car to Marshalls of Melton mowbray who fitted a new part under warranty for the airbag control and informed me that the car had no tailgate gesture sensors. When I was demonstrated the vehicle at Stratstone Nottingham I asked how the gesture worked and the salesman waived his foot under the left rear of the car but it would not work , so he said he could not remember which side the sensor was (actually they are both sides) so went to the righthand side and put his hand in his pocket and without a doubt pressed the remote whilst waggling his foot under the rear and duped me. The car was advertised as having the tailgate sensors. I have had no follow up calls or e-mails from Stratstone since taking delivery and am not suprised. NEVER AGAIN WILL I BE SUCH A FOOL AS TO WALK INTO A STRATSTONE DEALER