Les

Total debacle Audi TT

Purchased and paid in advance for a TT collected it on the 31 March 2021 with nothing more than a low resolution video, accompanying commentary included the following comments 'the car has just landed with us this afternoon, be going through full stages of preparation to do a full cosmetic report to ensure it meets the super high Audi standards we have here. First questions I asked in replying email were; is the SH up to date and with nothing missing, any marks or scratches to the bodywork or interior. the sales rep spoke on phone said SH was all up to date, no comment about interior or exterior. Upon collection I noticed the car was not particularly shiny inside to out, floor matts were wet! less than 24 hours later I found a chipped windscreen and the handle missing from the center console sliding drawer lid, both seat backs actually hanging off and a sifnicinat scuff on the bumper, following this I scrutinised the car in detail, I found the back of the car actually dirty, green mould stuff was around the badging, rear window frame and around the doors and the bodywork was cover in light scratching/swirlmarks. further investigation I found incomplete SH, the last service and inspection was overdue by one year! also service items (5) were missing from the service history certificate. within days I found the drivers seat back was working its way backwards while driving. spoke to NA and they proposed to bring me a loan car and take mine back for attention, I asked if I could deliver the car in person and have a face to face conversation to ensure nothing is lost in translation, this was agreed OK. drove 80 miles to NA to be asked how I was getting home as there wasn't a loan car as I did not ask for one ( ive just driven 80 miles BTW, how do you think im getting home) After this I insisted that my car is picked up on a transporter and returned on a transporter, they agreed to this. When the transporter arrived it didn't have a loan car on it. At this point idd had enough and rang NA and told them I was rejecting the car (I left a message with someone called James as neither the sales rep I dealt with or his manager was in work) I also asked to speak to the dealership director and formalise a complaint. 2 hours later the sales rep rang me and advised that a loan car was on its way as soon as my car was dropped of at NA. bare in mind the delivery company knew nothing about bringing me a loan car. I said to the rep you know im rejecting my car, he said yes, im bringing you a TTS though Les. He advised the sales manager would ring me tomorrow to discuss the rejection. Tomorrow came and went without a call from the used sales manager or the dealership director, nobody from NA contacted me to discuss the complaint I wished to formalise. 3 days later the used sales manager rang me to advise of the delay while parts are in shipment, I mentioned did he know I was rejecting the car, he said yes, but I 'kind of dismissed it' as we delivered to a TTS, They were his actual words. at this point he put me onto the head of sales who said I cant reject the car due to them being 'too far into it' he did advise the service history certificate would be updated (although I didn't get a revised copy of it) the car was returned to me on a transporter one week after with the assurance from the used sales manager that all the work was complete and I would be pleased with the car. While I did say to them I don't care how long it takes to get the car fixed I didn't mean or intend them to take nearly 5 weeks to get the car returned back to them to start fixing it (conveniently beyond the 4 weeks allowed to reject a car) Upon inspection the car was very shiny, but, a 12" scratch was still on the bonnet and the LHS of the car was covered in tar spots ( I have pics) and the badging and window frame was still unsatisfactory. When I mentioned these unresolved issues the used sales manager advised me the car was polished with an inch of its life and the car looked beautiful. He apologised for the scratch on the bonnet and noted it wasn't something I mentioned to him in previous emails and conversations. After two weeks and washing the car 3 times all the light scratching/swirlmarks are re-appearing. At this point I ended coms with NA as I felt I was wasting my time and loosing my sanity. While these events were in process I had two managers tell me how much they were 'bending over backwards' for me. Well Nottingham Audi, if you think you've all bent over backwards in selling me a car with a whole myriad of issues and allowed me to pay for it upfront then followed that up with absolute buffoonery during the remedial work then give yourselves a jolly good pat on the back you've earned it. If the dealership director thinks its OK not to respond to a a customers request to formalise a complaint you need to pat yourself on your back also.