Darren W

Fantastic customer service

I don’t very often write reviews but felt compelled to do so my much loved 2012 Ford Focus was getting a bit long in the tooth so decided to trade the old girl in i went to the Hartwell super centre in kidlington and spoke to a really helpful salesman called Sven I’ve always bought Ford but decided time for a change when a Mazda 3 caught my eye so the deal was done now the car was lovely my only complaint was the driver position which I’m sure was not the fault of the car but due to my back problems so asked if it was possible to return the car and swap it for something else there were no questions asked and said that would not be a problem so I swapped for another Focus I was so impressed with Sven and his fantastic customer service and can do attitude I would highly recommend Hartwell as a company and recommend anyone to speak with Sven although you get the feeling that all the salesman are well trained in customer service well done Hartwell well done Sven