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David H

Good but anonymous

I wanted to sent an email commending Verona Smith, who helped me with my car service. But, as I suspected, it is impossible online to find out who is the Dealer Principal or Service Manager, or how to contact them by e-mail. This gives an impression of bureaucracy and anonymity, very much at odds with the helpfulness which I have always experienced. Maybe BMW is to blame. I did sent an email via the Contact Us form, which is only designed for people who want to say something about their car. Similarly the review form which I am currently using is designed only for comments on vehicles.

Dealer   Reviewer