AJ

Portsmouth Audi Faults, Lies

We're not new to Audi - far from it given this was our 8th but new to Portsmouth Audi. Story goes, wife falls pregnant, 8months in and realises the A3 is too small so upgrade to a used Q3 from PA - Very easy sale as we know these cars inside out so little for PA to do. Test drive = several faults from sat nav not working to cracked sunvisor, Multipoint checks stating work needed to be done but wasnt, illegal tyres (nail in 1x, 1x cracked all over, 1x budget on a Quattro) Collection - none of these were rectified and to top it off, another salesman took the boot roller and book pack for another customers Q3 sale. Documents were already signed so backing out was an issue and the car otherwise was perfect. The A3 was also already signed over by now. It took a further 3 months to rectify the issues which they initially refused to take responsibility for and by this I mean, sales said "not sure what to do", aftersales said "we're not paying to fix it". It also transpired despite ticking the box that the gearbox service was carried out, it was not citing "we did not have the parts at the time and was going to do it pre-sale". Once finally the main bits were resolved, it turns out the number of owners reported by the salesman (and the initial HPI check) was 1 less than what it was by the time the logbook arrived...another lie from portsmouth audi and should have reflected on the price. In short, a complete shambles for what is meant to be a dealership reflecting Audi as a brand. You should be able to trust a dealership from Audi, trust their multipoint check, trust their staff but this was far from it - what we got is the equivalent of a rogue trader. Why did we not reject? We very nearly did but a month before the baby was due, this ordeal took a massive toll and the stress of not having a car so close to the birth was too risky given the complications. My advice? If you can, avoid them. I hate saying this during the current climate but when you have an unroadworthy car being sold by a multimillion pound dealership - something is clearly wrong. If you must go to them, please do check check and re-check. I recorded every conversation including the initial sale - without it, it would have been their word against mine. And if you do have issues they are refusing to resolve, do not leave the dealership until you have management in writing give you a solution of some sort. Bearing in mind every round 100 mile trip cost me time and money which I never got back during the rectifying of issues- unless I had it in writing I could reject the car there and then and/or get in writing the next steps, I refused to leave the dealership. Now I'm sure there will be some box standard reply to this review to which I will say, I gave Harwoods / Portsmouth Audi a chance to respond to our ordeal with a follow-up on the 19th April via email to their customerservice email address CCing a number of Harwoods managers...a month later, they have not even bothered to acknowledge. So this is who you would be dealing with if you purchase from Portsmouth Audi and in actual fact, maybe Harwoods as a group given the above. And finally from their website: We always put our customers first – that is part of the Harwoods promise - this is what they apparently pride themselves with - what a joke.