Tessa I

What a con

I’m rather taken back with the service I’ve received at the BMW. I had an issue with the car overheating. I called you up and was told it was something to do with a recall. You kindly took the car in to get fixed. The recall has been done but there was absolutely no mention of any damage the overheating may have caused etc. Instead, I received a call telling me a ‘major’ service was required and that I would need to pay £300+ For this. The guys who usually service my car charge me far less and even change the spark plugs etc. All BMW did was change the air filter and some very minor things I could have done myself. I then received a phone call wanting almost £1,200 for break pads and discs to be changed (I do these myself (yes I am a female but this is an issue fix) and only pay for parts; to sort out an oil leak which isn’t really an issue as it just needs tightening; to ‘investigate’ a rear wiper water issue which is simply unblocked (I’ve unblocked it before so certainly don’t warrant £120 to do a 2 second job). And on top of this, my car was not cleaned, well not fully cleaned as it’s looks like someone has spilt something in the car, hence only a section of the interior was cleaned. All in all I would not recommend your company to anyone and I wish I never paid for the service as what I received was much higher than I usually pay AND less work was done during the service. Lastly I was almost roped into paying for another MOT certificate as you told me mine had expired. I almost had a panic attack but suddenly realised it’s not due until NOVEMBER this year. All in all, my car over heated and conked out due to an issue response by BMW hence the recall, yet despite this, I was conned into paying for a ‘major’ service, incorrectly told I needed an MOT, and quoted £1,200 for things I do myself for less than £100 and still wasn’t told whether the recall had caused any damage. What a rip off