Farhad S

Doggy and dishonest

Took my Audi A7 in Aug 2019(on my holiday), due to gear was not changing as expected. I was told the Stronic gearbox require replacing. I was given a bill of nearly £9k to change the gearbox(including labour and VAT). I have immediately contacted the dealer who I bought the car from the year before from Badford(non audi dealer). They rightly asked me to take the car to my local Audi dealer in Doncaster and not to leave my car in Audi Lowestoft and do not trust them, they just try to charge extra if they can get away with it. Audi Doncaster correctly said to me there is no issue with the gearbox. They updated the software free of charge and everything was fine. I paid £220 as well to change the gearbox oil. After few months I came back to Audi Lowestoft that why you said I need changing gearbox when there wasn't any issue. The response was you have not changed your gearbox oil on time and it will eventually break within 3 months. Clearly Audi Lowestoft just wanted to make sure if I make a legal complaint about the bill, I do it after 6 months which is too late to legally make a complaint. I still have the car(May 2021) and absolutely no issue with the gearbox. Just thinking about how many innocent Audi drivers have been charge with this sort of Bill incorrectly without knowing the truth.