Anonymous

Avoid

Bought a nearly-new car and pre-sales service was fine. However, an issue caused by Simpsons days later concerning the V5 document took over two years to resolve - and only then after my recourse to The Motor Ombudsman, who upheld my claim against the company. During this period, Simpsons never returned calls, nor replied to emails - a recurring theme in other reviews from unhappy customers. Four months after the judgement was finally awarded against them, their Head of Business promised to investigate, but then claimed to have no knowledge of the Ombudsman's involvement, despite Simpsons having responded to the Ombudsman's request for information. Their final communication to me summed up Simpsons' attitude throughout the whole sorry saga: "There will be no further investigation into this...I now consider this matter at a close". You couldn't make it up! So my advice is to steer very clear of Simpsons and find another dealer who actually cares about customers and is decent enough to communicate with them and admit its own mistakes.