Kristian W

Disgrace of a company!!!!!!!!!!!!

Ok so I purchased a Mercedes AMG A45s in matte grey from Mercedes Benz of whitefield online. When I called them the following after paying a deposit and reserving the car they told me “ oh we just sold that “ I was very annoyed so they then offers me a yellow one and they would transfer the deposit money over so I did! I went through the finance and all went through fine and then I said I want to pay no deposit. The guy say “ we need to take the other deposit up to £1000.00! I said, you have a deposit and the finance is in place. He started getting very shirty with me over the phone about company policy! I then spoke to his colleague who repurposed the finance and then took £1000.00 deposit total. (£99+£901.00) He said I’ll call you Tuesday with a delivery date but that car has been located to you! I missed a call Tuesday and then slant all day trying to get through to them. Eventually I spoke to the manager ( Jake ) actually sounded like a boy out of school! So he starts on about ( ah right so you pains £99 deposit on this date blah blah blah) I said what is going on?????? “ ah well we sold the car over the bank holiday!!!!! At this point I’ve got steam coming out my ears!!!!😡😡😡😡😡 He then offers me a grey one again! Hmmmmm only to tell me it might turn up in June!!!!!!! These people are total clowns and don’t care who they sell to as long as it’s sold! They do t care that you have been through finance and 2 deposits for the same car. They will just sell it from under your feet the offer no apology what so ever! Even going through Mercedes customer service there still blaming me. They are totally weak people and I would never ever recommend using them again. This kind before you part with a deposit because they will shaft you if they can! Total clowns 🤡 in my opinion!