Jonathan W

Poor rude ignorant and threatening

When I bout my Audi S5 from BallyRobert in July 2019 the sales were ok. Service, far from it. I had a window leak which was back in the later of 2019 to be fixed. Early 2020 the same leak appeared. After contacting ballyrobert service it was due to be brought back a 2nd time to be replaced, on finding out from Audi Belfast that this window seal was never replaced. Obviously we went into a pandemic & places closed, fast forward to January 2021 February, March April ringing ballyrobert service, if the phone wasn’t answered you were transferred to Bangor branch and when you did get someone in mallusk, you were told service are not at their desk and they would pass the message on. After contact made from a solicitor I have had a Gary come on the phone with a threatening patronising manner. Accusing me of lying about not being in touch or knowing anything about the car, even tho I had the call logs. Emails & letters sent to service. I have emailed and sent the paperwork still no resolution apology or offer to get the car fixed: just wanting to cover his own and service staffs back. Threatening patronising ignorant attitude from Gary who thinks he is powerful & can get away with this because he is just a small employee in ballyrobert chain. Well with legal action following Gary now for his recorded phone call and attitude over the car I feel ballyrobert are a dead duck for buying and maintaining your cars. As a family we have bought several cars over the years sadly this will be the last. Looking at all reviews this is not the only similar issue with service and this fella Gary and his attitude.