Stephanie H

HAPPY TO TAKE MY MONEY, POOR AFTECARE

Bought a car being 18 months old 4 days before Christmas 2020, now 5 months on I find there is a fault on the aircon. I didn't use the aircon in the winter so the problem wasn't found. Booked the car in to the Peugeot Garage (still under warranty) only to find that there is no wheel nut key in the vehicle. Rang Birtley number of Motorpoint only to find you are put through to Derbyshire. Drove miles to return to Birtley and explained the problem. They argued that the key was in the glove box (according to their paperwork) then said it could be in the boot. So clearly the paperwork IS wrong. They refused to help me saying I had it when I drove away. I explained that I had no reason to remove the wheel of a practically brand new car so why would I have even had the key. I was told the manager was not available and she would call me the next day, I am still waiting. In the meantime I have had to buy the key at a charge of £100 through no fault of my own. I have lost my slot for the aircon to be fixed and the next appointment is two weeks time, they don't know how long they will have my car but they will give me a courtesy car but I will have to pay £10 per day for insurance. I have insurance. Where is the courtesy in that. So basically it's cost me £100 for a new key, and then who knows how long they will have my car so more money. Absolute disgrace. They are all over you when you enter to buy then they are not interested. I had full intention of upgrading after a year but I will not be returning or recommending to anyone. Their loss.