Paul K

WORTH THE WAIT

I originally ordered the car in October, but when it arrived in December, it was not to the specification which had been ordered, which I might add was not the fault of Pete at Aston's. Vauxhall gave me the option of a price reduction or a re-order. I chose the latter. Pete immediately re-ordered the car complete with the required extras, only to be told that the heated windscreen option was no longer available. After I had made a series of phone calls to Vauxhall -as a heated windscreen was available if I'd ordered one on line- it transpired that Vauxhall had forgotten to add the option to the latest order book. Finally, the re-order was placed in January, with Pete having secured an agreement with Vauxhall that both the original price and trade-in price would be honoured. The car finally arrived during the last week in April. Even then it wasn't straight forward as Pete had to spend ages reminding Vauxhall what they had agreed to back in December , ensuring that I got the deal which had originally agreed. I finally took delivery of the car on 6/5/21. As I live some distance away from Melton Mowbray, Pete arranged for the car to be delivered to me without charge. It arrived on the back of a trailer driven by a highly efficient and very pleasant guy called Andy, who took the time to explain things to me and run through all the necessary paperwork. Although it has been a somewhat stressful situation with all the delays etc, I must add that none of it was the fault of Pete at Astons' who has been very professional and supportive and who ensured I got a few nice extras courtesy of both Vauxhall and the dealer as compensation for the wait and hassle. I am very pleased with the car and it has been well worth the WAIT