Demi

AVOID AT ALL COSTS

Poor workmanship and ridiculously bad value for money is just the tip of the iceberg. The customer service and aftercare is been beyond a joke. I had to chase numerous times just to find out when I would get my car back (as I wasn't offered a courtesy car/transport or anything). I kept getting told I would get a call back and it just never happened. This should have been my first red flag. The main issue was that they tried to take advantage of somebody that doesn't know very much about cars. I took my range rover evoque up for the front door lock fixing. A few calls back and forth and there were a few other issues including  it needing a new sensor. At this point it was up to £675. After a vehicle health check (which is apparently just 'looking' at the car, they advised that I needed a new DPF heatshield and knox sensor - to the tune of £2,000. I took it back to the dealership where I originally bought the car (less than 2,000 miles ago) and was informed that whilst it did need a DPF heatshield, they could buy a non landrover part for around £30. I was also told told that the casing on the wiring for the knox sensor had chafed, but there was NO damage to the wires - so it DID NOT need a new knox sensor. When this was put to landrover, they said that they won't fit non landrover parts, so it would need the full exhaust replacing (for a £30 part). When initially speaking to them, I was under the impression that the full thing needed replacing. Had I not spoken to my fiance and taken it for a second opinion, I would have been an additional £2,000 out of pocket for work that didn't need doing. Apparently, according to landrover this is fine though because 'I didn't end up having the work done'. Avoid these rip off merchants at all costs - who knows how many other people have paid for work done that didn't need doing! 😡😡😡