Chris H

Typical Back Street Garage Attitudes

My experience with Autovillage Cheltenham started off very well. I saw a car I liked, ticked most of my boxes. Chatted with Mac over the phone, seemed a really pleasant chap. I popped in and drove the car, it was all good. Mac was very accommodating, kept stating how nice it was to deal with nice people, blah blah blah. I phoned in later and gave a deposit of £250 on the car. However something was niggling me about the whole thing so I decided to withdraw from the sale. I emailed Mac and also sent a message via Facebook to the owner Paul Boyce. Explained my situation and apologised for cancelling the sale. I can only assume that to Autovillage I am now not one of the nice people Mac referred to as they have blanked me ever since. No response to emails whatsoever. Regardless of Mac’s speech about how good the business is and how they deal with people who own acres of land, as a business you have only reinforced the numerous poor reviews you have obtained. Whilst I understand I pulled out of the sale I had nothing stating the refund was not refundable? As I made the payment over the phone I assumed distance selling would be in place? Regardless of what I thought and what their policy is their total lack of respect and ignorance only support their poor customer relations but support all the negative reviews they receive. In a nutshell I wouldn’t ever use them again, I certainly would not recommend them. I would advise potential customers to read all the reviews about Autovillage Cheltenham before getting involved with them.