Respond to
a review

Paul H

Don't Care Rip Off Merchants

I needed an EKA code for my Discovery, phoned the dealer and they told me it was no problem, all I had to do was go to the dealership with my log book and proof of I.D., I asked if there would be a charge as I was awaiting a new card as my other had been lost that morning and was told that the code was free as they didn't have to pay to redeem it. I jumped in my car and made the 35 miles journey to the dealership only to be told that they were going to charge me £25 for the code they got for nothing. I explained that I was told otherwise but did have the cash on me and would reluctantly pay. They then told me they wouldn't take cash! They didn't care and refused to give me the code, I lost an afternoons work and made a 70 mile round trip for nothing, I wouldn't be so annoyed if I hadn't called them to discuss it before I left home? From now on I will get my Jaguar XJ serviced in Swansea and will buy my next Range Rover from Swansea too, Stratstone Cardiff are appalling.

Dealer   Reviewer