Darren

Terrible customer service!!!

After purchasing two previous BMW’s from Sandal Huddersfield and Halliwell Jones (North Wales) I received excellent customer service that I’d come to expect from a BMW main dealer. Upon contacting Statstone Doncaster regarding an interest in one of its used (delivery mileage) cars I was told that all the sale people were busy and that they’d ring me back. 5 hours later they did eventually return my call but I was told the car had a holding deposit on it and that another customer was viewing it later that day. They said that they’d ring me back the next day to let me know either way. Needless to say that I didn’t receive a call and after sending a further email via the Auto Trader app to them I still haven’t had any contact a week later. The vehicle is still showing as available “for sale” on their own web site and also on the Auto Traders! Do these people want to sell any cars???