Jo
Sold me a car and traded in my car. I had an expensive private plate. Some old guy helped me fill in a retention form and even offered to post it for me. I stupidly agreed. It never reached the DVLA and when I phoned them they told me that they hadn't received it and that the garage had tried to to something unethical with the private plate but the DVLA turned them down. They had obviously tried to take the plate for them selves. Phoned the garage many times and was fobbed off by an old bloke called John. Please don't buy your cars here. My plate was a wedding gift from my late husband and they didn't give a damn. A bunch of people who only want your money. A devastated single mum who was not treated at all well by The Car Factory Yorkshire.