Anonymous

THE WORST CUSTOMER CARE EVER

I rang the showroom on Monday afternoon 26 April to enquire about the Motobility Scheme. The reception took my name and phone number and said someone would phone me. Hearing nothing I visited the sale room on Wednesday afternoon 28 April. I had to wait for some time, the receptionist appeared to be trying to catch the eye of someone, she went to speak to them twice. Eventually I was granted an audience with a "salesman"??? I do not know his name as he did not give it, nor did he take my name. He told me the bare minimum, I am a lady in my seventies so not up on carspeak. He printed off some sheets which I found confusing. I asked to see some cars, he was unwilling and said I would get wet, but I persisted so he sighed and put on his coat. We went out, I saw one car which really interested me, so that was the end of the viewing. He told me the new cars are stored away. I asked if they had the car I was interested in, he looked and said they had two so I must be quick to make up my mind. He did not tell me what colour they had in stock, did not take my name and in fact told me he had another appointment which would have been acceptable, had I not already spent TWO DAYS waiting for a phone call. I have a Fiesta which I love but the total lack of interest has made sure I will not deal with this Company. I then visited another local Dealership, the comparison was amazing. I did have to wait, but there was a comfortable waiting area, with a paper to read, plus information on cars. The salesman who explained things to me showed me a car I liked, opened the door, showed me features of the car and said I could sit in it as it was sanitized. He took my name and gave me his card. Maybe the "salesman"??? from Ford would benefit from visiting the other Dealership. He may learn manners and customer care as he surely does not have any at present.